Frequently Asked Questions
Everything you need to know about your GroomsDay experience.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. For personalized items, please allow an additional 2-3 days for production before shipment.
Can I return a personalized item?
Because personalized gifts are custom-made to your specifications, we cannot accept returns unless the item is damaged or contains a manufacturing error.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do you offer discounts for large wedding party orders?
Yes! We offer tiered pricing for bulk orders. Please check individual product pages for quantity discounts or contact our support team for a custom quote.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly from our carrier's website.
What happens if my order arrives damaged?
We stand by our quality. If your items arrive damaged, please contact our customer service team within 48 hours of delivery with a photo of the damage, and we will send a replacement immediately.